FAQs

Frequently Asked Questions

1. How long does it take for my order to arrive?

• Domestic Shipping (U.S.): Orders are shipped within 3 to 5 business days.
• International Shipping: Orders are shipped within 7 to 15 business days. Shipping times may vary depending on the location and customs processing in the destination country.

2. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website to track your order in real-time.

3. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately through our website form or by email. We will provide instructions for returning the item and will either send a replacement or process a refund.

4. Can I return an item?

Yes, you can return an item within 30 days of receipt. Items must be in their original condition, unworn, and with all original tags and packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. How long does it take to process a refund?

Once we receive and inspect the returned items, we will process your refund. Refunds are issued to the original payment method and may take 5 to 10 business days to reflect in your account.

6. Do you offer secure payment options?

Yes, we use secure payment platforms to ensure your transactions are protected. We accept various forms of payment, including credit and debit cards, and online payment services.

7. Can I change my order after it has been placed?

Once an order has been processed and shipped, we are unable to make changes. If you need to modify your order, please contact our customer service as soon as possible. We will do our best to assist you.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times for international orders are 7 to 15 business days. Shipping costs and any potential customs fees are the responsibility of the customer.

9. How can I contact customer service?

You can contact us through our website form or by email at bygoodhumans@gmail.com. We are available to answer any questions and assist with any concerns.